Refund policy
1. Return and Exchange Eligibility
We strive to ensure your complete satisfaction with every purchase. However, if you find yourself dissatisfied with a product upon receipt, you have the option to initiate a return or exchange within 14 days from the date of delivery. To be eligible, the returned item must remain in its original, untouched condition, meaning it should be unused, undamaged, unwashed, and accompanied by all original packaging, tags, and accessories.
Please note that certain products, including but not limited to customized items tailored to specific preferences, clearance items sold at discounted prices, and perishable goods, are generally not eligible for return or exchange. For detailed information regarding the returnability of individual products, kindly refer to the specific product page on our website.
2. Return Process
Step 1: Initiate a Return Request
To start the return process, please submit a return request through our dedicated customer service platform. During this step, you will need to provide your order number, detailed product information, and a clear explanation of the reason for the return. Our customer service team will promptly review your request and provide you with a return address within 48 hours of receipt.
Step 2: Product Review
Once we receive the returned item, our team will conduct a thorough inspection to verify that it complies with our return policy. This includes checking the item's condition, packaging, and any accompanying documentation. If the product meets all the requirements, we will send you a confirmation of receipt and approval for the return.
Step 3: Return Shipment
After obtaining the return address from our customer service team, please arrange for the safe return of the product using a reliable, trackable courier service. Please note that the cost of return shipping is the responsibility of the customer. To avoid any potential issues or delays, we recommend keeping a copy of the shipping receipt and tracking number for your records.
Step 4: Refund or Exchange Processing
Upon receipt and successful inspection of the returned product, we will proceed with processing your refund or exchange. For refunds, the amount will be returned to the original payment method used at the time of purchase. Please allow 7 to 10 working days for the refund to be fully processed and reflected in your account.
3. Exchange Process
If you opt for an exchange, please clearly indicate the model, size, or any other specific details of the replacement item when submitting your return request. Once we receive the returned product and confirm that it meets the exchange criteria, we will promptly process your request and arrange for the new item to be shipped out to you. Please note that the shipping time for the exchanged item will depend on the availability of the replacement and your chosen shipping method.
Should you have any questions or require further assistance regarding our return and exchange policy, please do not hesitate to contact our customer service team. We are committed to providing you with a seamless and hassle - free experience.